Sales Policies

Payment Methods

We accept the following forms of payment.

  • Business Checks
  • Money Orders
  • Certified Checks
  • ACH

As of 7/1/2013, we will no longer accept credit or debit cards.

Emergency Orders

We often help customers that have emergency orders for network and security equipment. Please keep the following in mind when you call:

We can accept an order for next day, morning delivery in the continental U.S. as late as 7pm EST. Payment for all emergency items must be made via credit card. Items ordered under emergency terms will not be accepted for refund or return due to customer selection of the wrong product. All defective items will be handled by the manufacturer warranty policy.

Credit Terms

The default terms of payment for all first time customers is due on receipt. Equipment purchases must be paid in advance. Labor on projects of less than $2,500 will be invoiced, due on receipt. Labor for projects of greater than $2,500 must place a deposit of 50%.

Customers requiring Net 30 terms must file a credit application. Please call for details.

Invoices / Payment

Unless indicated otherwise, all bills are due on receipt. A late fee of $20 will only apply to bills paid after the due date indicated on the invoice. Beyond 30 days past due, overdue balances will be assessed a 1.5% fee per month. Be sure to make payment promptly in order to avoid this fee. Please inquire about our credit card and direct check payment options.

There will be a $50 charge for returned checks.


Most products that DHK sells have warranties that are provided from the equipment manufacturer. Unless DHK expressly provides a written warranty with the DHK logo, the product warranty claim needs to be handled by the product manufacturer.

Product Returns

New Equipment: Defective item returns will be handled by the equipment manufacturer. If you have trouble contacting the manufacturer, please call or e-mail and we will assist. If you ordered the wrong item or changed your mind, we will accept the item back for a full refund, less shipping costs, as long as it is returned in the original packaging with all warranty cards, accessories, cables, etc. Items returned with a value of less than or equal to $2,000 may be subject to a 15% restocking fee. Items returned with a value of greater than $2,000 may be subject to a 20% restocking fee.

Refurbished Equipment: Sometimes we sell customers refurbished network equipment in order to save the customer money. We will never sell a customer refurbished equipment unless specifically discussed in advance. All refurbished items will be identified on DHK Sales Receipts and Invoices. In many cases, but not all, there will be a warranty provided. Please ask for details. Refurbished equipment will only be accepted for return 30 days from the purchase date if the item is defective. Please call for RMA authorization details.

Special Circumstances

Not all situations are covered by a written policy and we are not made of stone. If you are not satisfied for any reason, please call. We want to work things out and keep you satisfied.