|
Sales
Policies
Payment Methods
We accept
the following forms of payment.
-
Credit Cards: Visa, MasterCard,
and Discover
-
Business Checks
-
Money
Orders
-
Certified Checks
Emergency Orders
We often help customers that have emergency
orders for network and security equipment. Please keep the
following in mind when you call:
We can
accept an order for next day, morning delivery in the
continental U.S. as late as 7pm EST. Payment for all
emergency items must be made via credit card. Items ordered
under emergency terms will not be accepted for refund or
return due to customer selection of the wrong product. All
defective items will be handled by the manufacturer warranty
policy.
Credit Terms
The default
terms of payment for all first time customers is due on
receipt. Equipment purchases must be paid in advance. Labor
on projects of less than $2,500 will be invoiced, due on
receipt. Labor for projects of greater than $2,500 must
place a deposit of 50%.
Customers requiring Net 30 terms must file a credit
application. Please call for details.
Warranties
Most
products that DHK sells have warranties that are provided
from the equipment manufacturer. Unless DHK expressly
provides a written warranty with the DHK logo, the product
warranty claim needs to be handled by the product
manufacturer.
Product Returns
New
Equipment: Defective item returns will be handled by the
equipment manufacturer. If you have trouble contacting the
manufacturer, please call or e-mail and we will assist. If
you ordered the wrong item or changed your mind, we will
accept the item back for a full refund, less shipping costs,
as long as it is returned in the original packaging with all
warranty cards, accessories, cables, etc. Items returned
with a value of less than or equal to $2,000 may be subject
to a 15% restocking fee. Items returned with a value of
greater than $2,000 may be subject to a 20% restocking fee.
Refurbished
Equipment: Sometimes we sell customers refurbished network
equipment in order to save the customer money. We will never
sell a customer refurbished equipment unless specifically
discussed in advance. All refurbished items will be
identified on DHK Sales Receipts and Invoices. In many
cases, but not all, there will be a warranty provided.
Please ask for details. Refurbished equipment will only be
accepted for return 30 days from the purchase date if the
item is defective. Please call for RMA authorization
details.
Special
Circumstances
Not all
situations are covered by a written policy and we are not
made of stone. If you are not satisfied for any reason,
please call. We want to work things out and keep you
satisfied.
| 
